Work Experience

  • Skillsoft, Fredericton, N.B.                                                                                         Dec. 2019 – present
    Systems Engineering Analyst

    • Managing and planning the migration of hosted environments from private to public cloud (Amazon Web Services), Writing and maintaining IaC (Infrastructure as Code).

  • Skillsoft, Fredericton, N.B.                                                                                        Jul. 2019 – Dec.2019
    Cloud Application Specialist

    • Configuring, deploying, and administering customized eLearning solutions in a hosted environment.

  • SumTotal (a Skillsoft company), Fredericton, N.B.                                        Jul. 2018 – Jul. 2019
    Premier Tech Support

    • Learning Management System and database technical support. Resolving complex technical queries and issues in the areas of product functionality or architecture and defect correction.

  • Skillsoft, Fredericton, N.B.                                                                                  Dec. 2017 – Jul. 2018
    Technical Support – Tier 2

    • Responsible for handling escalated cases, including all manner of problem types

  • Skillsoft, Fredericton, N.B.                                                                                  Jun. 2010 – Dec. 2017
    Technical Support – Tier 1

    • Problem solving of Java and HTML5 based online courses

  • Private tutoring (physics, mathematics, computer science)

>> Extracurricular activities and Interests