Work Experience

  • SumTotal (a Skillsoft company), Fredericton, N.B.              Jul. 2018 – present
    Premier Support

    • Providing advanced technical support to designated premier customers

  • Skillsoft, Fredericton, N.B.                                                                 Dec. 2017 – Jul. 2018
    Technical Support – Tier 2

    • Responsible for handling escalated cases, including all manner of problem types

  • Skillsoft, Fredericton, N.B.                                                                 Jun. 2010 – Dec. 2017
    Technical Support – Tier 1

    • Problem solving of Java and HTML5 based online courses

  • Mehras Co., Tehran, Iran                                                                   Feb. 2004 – Jul. 2005
    Technical Support
    – Network: development, testing, administration, and maintenance, website design.
    – Installing and configuring required hardware and software for all departments and performing the required maintenance.


  • Private tutoring (physics, mathematics, computer science)

>> Extracurricular activities and Interests