- Skillsoft, Fredericton, N.B. Dec. 2019 – present
Systems Engineering Analyst
- Managing and planning the migration of hosted environments from private to public cloud (Amazon Web Services), Writing and maintaining IaC (Infrastructure as Code).
- Skillsoft, Fredericton, N.B. Jul. 2019 – Dec.2019
Cloud Application Specialist
- Configuring, deploying, and administering customized eLearning solutions in a hosted environment.
- SumTotal (a Skillsoft company), Fredericton, N.B. Jul. 2018 – Jul. 2019
Premier Tech Support
- Learning Management System and database technical support. Resolving complex technical queries and issues in the areas of product functionality or architecture and defect correction.
- Skillsoft, Fredericton, N.B. Dec. 2017 – Jul. 2018
Technical Support – Tier 2
- Responsible for handling escalated cases, including all manner of problem types
- Skillsoft, Fredericton, N.B. Jun. 2010 – Dec. 2017
Technical Support – Tier 1
- Problem solving of Java and HTML5 based online courses
- Private tutoring (physics, mathematics, computer science)
>> Extracurricular activities and Interests